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Versa not updating and can't add Wallet

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‎08-19-2021 04:44 - last edited on ‎08-23-2021 14:28 by Fitbit Moderator

‎08-19-2021 04:44 - last edited on ‎08-23-2021 14:28 by Fitbit Moderator

Can't update software, connect versa to wifi or add wallet - just sits at 'searching' or preparing.

 

Have tried connecting to my computer and restarting versa

 

Moderator edit: updated subject for clarity

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‎08-23-2021 14:27

‎08-23-2021 14:27

Welcome to the Fitbit Community, @ashleigh597.

 

Thank you for trying to resolve the issue with your Fitbit Versa before contacting us.

 

If you are having difficulties when trying to update the firmware version of your Fitbit Versa, please follow these troubleshooting steps.

 

Please make sure you are following the instructions in this article in the menu "How do I set up Fitbit Pay?" to set up Fitbit Pay.

 

If you have any question, please let us know.

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