Web dashboard screen is black

[abartlett]

The dashboard is a black screen, and my sleep data are missing info on the app.  What's going on?  I only bought a Fitbit for the sleep data, and now I can't get to it.

Moderator Edit: Clarified subject

[sharron71]

I also have not been able to see my dashboard for the past 2 days

[GDSchulz]

Same problem showed up on my Windows 7 computer yesterday.  It is running the last version of Chrome browser supported on Win7.  Switched to my Windows 10 computer with a current version of Chrome and all is well.  Haven't yet tried it on Windows 7 with other browsers.  But it looks like Fitbit has dropped support for older versions of Chrome.  I didn't see any announcement.

[iSeeker]

Dashboard for my Charge2 was blank 17th April (yesterday) and today, until I cleared all cookies and tracking history on my WIN11 PC, in both Chrome and Firefox (BOTH UP TO DATE AFAIK). That's very inconvenient as I have to log back into all my many open tabs for other sites.

However, the dashboard is still working on my Kindle Fire, but it differs in some respects and I record some data from both - e.g. I can't correct errors in the sleep app on Kindle, but can on computer.

SHOUTOUT: WHEN IS SOMEONE FROM FITBIT.COM GOING TO KINDLY ADDRESS THESE ISSUES, PLEASE?

[KPMullen]

I'm having the same problem, premium account... latest version of Chrome on Windows 11. Going on day two.

[JamesInGTown]

Me too. Nothing on chrome. Yesterday edge worked but no longer 😞

[TopherExeter]

At least I’m not the only one! Without this plus the awful new sleep data visuals and the more complicated logging in process I’m not sure I want to stick with Fitbit much longer.

[Trailboss]

I am with you! Many companies are opting to ONLY use phone apps and do away with websites, but I don't use my phone app. If the website and dashboard don't work, I have little use for the tracker. My dashboard has been coming up blank since Monday.. I just get the stupid ad banner telling me to check out the data on the "app"... It's bad enough that when Google took over it makes me log in almost every time I refresh data! C'mon guys - I am logged in using a Google account and have my email open... but it can't seem to recognize that I am already logged in?

I'll probably use the thing until it dies, which won't be long since I need to recharge daily now.

[HarvCo]

same here. Nothing for 2 days.

This is all I see when I log in and it's the same on any device when I use the web. The app works fine

[helnschool]

Thanks for the suggestions. I can see my dashboard info using Microsoft Edge.

[cmcdar]

I'm having the same problem... latest version of Chrome on Windows 11. Going on day two.

[TLeafTO]

My Windows 10 Chrome browser will not load my dashboard. The Android app works fine and I can sign into my Fitbit account on my desktop but the dashboard/stats will not load.

[SueF]

Same for me.

[karlsr53]

Blank Dashboard

[cmcdar]

UPDATE: FIXED by clearing cache in Chrome browser.

I'm having the same problem... latest version of Chrome on Windows 11. It was viewable yesterday (4/17) went black this morning. 

Any reply from Google yet?

I have been a member and daily user since July 2012. The phone app is very difficult to use to log daily food intake. I sure hope this is not a sign of things to come.

[TLeafTO]

Hopefully it's just a glitch that will correct.

[helnschool]

No response from Google.

[GuyT1]

still broken for me too... 3+ days I think??   Amazed that this isn't fixed yet!!???

[Mel1H]

Mine is the same. Thought I’d broken it!

[Mel1H]

Nope, mine is still missing 

[karlsr53]

Clear your cache.

Moderator Edit: Formatting