Web dashboard screen is black

[abartlett]

The dashboard is a black screen, and my sleep data are missing info on the app.  What's going on?  I only bought a Fitbit for the sleep data, and now I can't get to it.

Moderator Edit: Clarified subject

[TLeafTO]

My Android Chrome browser on my tablet worked for a while, but no longer does either.

[ny27lars]

It will go blank on your tablet too.  Once the cache contains data, it will disappear.  It's the same on all platforms and all browsers.

[suewhite]

I am now able to get the dashboard on Firefox but still not on Safari or Chrome. 

[SpockMom]

I've been having the same problem since 4/17/24.  The comments containing fixes all seem to be to clear the cache but that isn't an ideal fix.  Is Fitbit going to fix this? 

[iSeeker]

I lost it even on the ordinary Firefox today, but regained it via Firefox Private Browsing. 

[ClearyVE]

Same here. It loads and then later will disappear. I have to clear my browsing date constantly during the day. So annoying because that logs me out of other sites. Why did they think was a good idea? If they care about users concerns, they will fix this! 

[EL1010101]

Correct, for several days.  Trying clearing cache, rebooting, contacted help via direct message no respond.

[RiekoC]

Hello @Marsrover , @augustmosco , & @ClearyVE 

Which browser are you using? I'm using Firefox and am able to see my dashboard with all my data.

[BrianaJo41]

so it disappeared yesterday

came back this morning

now..gone again

[Poodlemama]

First my dashboard disappeared on Chrome but was okay on Edge.  I cleared my data which fixed Chrome then I lost Edge.  Now I don't have a dashboard on either Chrome or Edge.  This is not acceptable.  Google has to stop making one mess after another.

[65thSt]

A few days ago, my dashboard was completely black on Chrome. So I switched to Mozilla Firefox, and the dashboard was fine. Yesterday, the dashboard didn't work on either Chrome or Mozilla Firefox, so I switched to MS Edge. The dashboard there was fine. Today the dashboard doesn't work on any of the three browsers. What is Fitbit doing about this?

[agirlpilot]

I agree with all comments on this page. Dashboard was my favorite part of the Fitbit experience on my laptop. What is the purpose of having a dark page with nothing at all on it when you click "My dashboard?" I assumed it was a mistake that would be corrected as soon as Fitbit was aware of the problem, but apparently not. 

[rreinert]

My screen came back automatically this morning. Some issue with my sleep rating , so I will wait until tomorrow to see.

[iSeeker]

via Chat with Fitbit Support - you cansee my post on page 14, 10 posts
from the end of the page

[rreinert]

Got better 😊

Sent from my iPhone

[MarkCreston]

The fixed the issue with the Dashboard not loading but it only lasted for a day or two ???  Is anyone else having an issue with their dashboard not loading ???  Help !!!

[lisarkfitz]

There's only so many times we should have to clear our cache (and honestly that's 1).  I've done so multiple times in the past few days.  This is a Fitbit issue, not a user issue. They need to figure it out from their end.

[Daisy1972]

It never was fixed. Its been ongoing for days. I haven't had a proper functioning dashboard for almost a week. I've used a workaround of clearing the cache but that doesn't last long.

[VLVrm]

I have been using fit bit for many years now and I track my activity on the 15 minute intervals. All of a sudden I can not access it anymore on Google Chrome or Microsoft Edge. 

I see on the message board that people have been asking for this fix for a few days now.

Also, as a person who has Fit Bit pro as a year subscription, I find it concerning that I can not access this information online.

Please fix the dashboard on the desktop so people can continue to use your product, not everyone wants to make a switch to the Apple Watch. But it seems like you are wishing to drive your customers away. Please take care of your loyal customers and fix this simple issue.

[BWagstaff]

I completely agree with you, it's getting old.