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Weekly progress emails showing no steps most days.

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‎03-26-2019 01:33

‎03-26-2019 01:33

Over the last few months I frequently get emails saying I have no steps on all but 1 or 2 days. When I then go into the app and force a sync the last 7 days of data appears. I don’t remember to force a sync daily but don’t know why it sometimes does it automatically and other times it doesn’t . What can I do to fix this please?

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‎03-27-2019 12:39

‎03-27-2019 12:39

@Katyg70 Welcome! It's nice to have you on board!

 

Thank you for your inquiry. The weekly report is done with the data that has been uploaded so if you haven't synced it won't show all your steps and other stats. Please try syncing your tracker on Sunday and early Monday so they are reflected on your report.

 

Let me know how it goes.

Alvaro | Community Moderator

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‎03-27-2019 15:12

In response to AlvaroFitbit

‎03-27-2019 15:12

It has always automatically synced before as that is how I have it set up. I don't understand why now I will need to remember to manually do it?

Sent from my iPad
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