09-23-2019 13:57
09-23-2019 13:57
After the dashboard got updated to latest look, my lifetime distance in the Profile reads wrong value.
It is however correct in the dashboard when I choose appropriate values in the graph.
09-24-2019 06:13
09-24-2019 06:13
It's great to see you around @adityapbelli. Thanks for the details mentioned and the screenshot attached.
We're aware of it and we are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience.
Let me know if you have any additional questions!
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
09-30-2019 18:16 - edited 09-30-2019 18:18
09-30-2019 18:16 - edited 09-30-2019 18:18
@SilviaFitbit If you're aware of the issue, why don't you put a note on the page so that people don't have to waste their time hunting down an answer?
10-02-2019 07:00 - edited 10-04-2019 05:33
10-02-2019 07:00 - edited 10-04-2019 05:33
It's great to see you around @chaddyJ. Sorry for the delayed reply.
I appreciate your feedback about putting a note on the page and people can know more about what's happening. We usually put this type of banners if the issue is affecting many users. However, when it's affecting less users, we let them know individually like in this case.
Hope I can continue seeing you around.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
10-03-2019 00:11 - edited 10-03-2019 03:14
10-03-2019 00:11 - edited 10-03-2019 03:14
Hi @SilviaFitbit Now I am surprised, this makes me lose my shoes.
Why is this a minor issue? For months now there have been problems with lifetime distance, in personal records, in calculating and displaying the metric system, in calculating EU Daylight Saving Time, in data in the mobile app differ from those on the internet dashboard. Isn't this issue affecting most of your European users and lots of others?
These do not seem to be minor issues and marking the posts about these issues as solved as some moderators do, doesn't solve them.