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fitbit charge 2 battery

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‎01-04-2020 08:12

‎01-04-2020 08:12

Hello, My Fitbit charge 2 battery will not recharge. I have tried twice now unsuccessfully even after ensuring that the clip is on correctly. I see an image of an empty battery with an exclamation mark inside and then it disappears. Also, I paid for a warranty on the unit; how do I access the information as to when I purchased the Charge 2 and how long is the warranty good for? Please advise.

Kim

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‎01-04-2020 13:24

‎01-04-2020 13:24

@Spookynewman   I think you should contact Support directly.  Also, check your stored emails.  When I bought an extended warranty for a device, I got a separate email from Square Trade with my warranty details.  Saved in a special folder.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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