why has my fitbit alta stopped syncing to my android device?

[djboptom]

my fit bit alta is refusing to sync with my lenovo yoga despite having always done so previously. this has also happened to the other 2 fitbit altas bought at the same time!  However it still syncs with windows 10 in the office at work

[WendyB]

Its a known issue.

They are working on it

https://community.fitbit.com/t5/Android-App/Syncing-issues-since-2-64-Android-app-update/m-p/2454894...

Sometimes I just have to restart it and then it will finally sync

[djboptom]

thank you for letting me know

[Colinm39]

@WendyBWhat you are doing is what I'm doing... It eventually syncs.. I'm still waiting for V2.65

---

@WendyB wrote:

Its a known issue.

They are working on it

https://community.fitbit.com/t5/Android-App/Syncing-issues-since-2-64-Android-app-update/m-p/2454894...

Sometimes I just have to restart it and then it will finally sync

---

[djboptom]

thanks, my daughter has tried this for me with little sucess, so for the meantime I'll just have to wait until I am at the W10 computer at work,which defeats the object a bit. Thanks for letting me know I'm not just being a tech dinasuar

[Colinm39]

@djboptom@WendyB and I eventually sync.. Are you getting any error messages about Bluetooth or a red dot exclamation icon..?

When you say "wont sync", does it keep wheeling around sucks the battery about 1%/minute and stops as a green or gray wheely circle..  Then you go thru the process again and again....

---

wrote:

thanks, my daughter has tried this for me with little sucess, so for the meantime I'll just have to wait until I am at the W10 computer at work,which defeats the object a bit. Thanks for letting me know I'm not just being a tech dinasuar

---

[djboptom]

hoorah!!! update appears to be effective