Cannot add flex 2 at all

[Sydl]

So frustrating. Can not seem to add the flex 2 I just got to my account. Have tried adding with two different phones and using 2 different computers. Using the app with the phones they both show the screen "your fitbit has been found" but then it cuts to the main page and my device hasn't been added. Using the computer it sites a Bluetooth error but I can't even manually find it using the instructions it suggests. I tried to factory rest the fitbit but it still won't work. HELP PLEASE! 

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[Sydl]

Yes both phones I tried and the windows 10 on my computer are on the compatible list 😞

[FRANCI592]

PROBLEMA DI TUTTI 

[Piper75]

Having exactly the same issue. 

[Sydl · Accepted solution]

Ok! So an app update came out LITERALLY yesterday and when I downloaded it I could add my fitbit. Hope it works for you guys too! 

[AKAdan]

How did you download the update without the fitbit on your account?

[Sydl]

I just updated the fitbit app itself