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Device battery charging but not lasting

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‎01-07-2020 12:17 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎01-07-2020 12:17 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

When I charge my fitbit all the white lights and then the green comes  on. Once that fades I have a red light. But the charge is only lasting a day. Does anyone know why i have the red light or why it is not keeping its charge.

 

Moderator edit: Subject for clarity 

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‎01-07-2020 14:17

‎01-07-2020 14:17

Please clean the contacts


Then Do a Restart

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

How do I charge my Fitbit device?

 

If that does not help contact support

Community Council Member

Wendy | CA | Moto G6 Android

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‎01-18-2020 11:24

‎01-18-2020 11:24

Mine one also, new piece I only start use on 9 Jan 2020. Battery only last for 15hrs. I need to charge battery every night, so basically I can use sleep tracking function.

My last Flex 2 , already use for 3 yrs battery still can last for 3days. But unfortunately I lost it..but this new piece really disappointed me.

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