help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app keeps deleting my previous day's data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-05-2020 10:31 - last edited on ‎09-16-2021 17:34 by Fitbit Moderator

‎09-05-2020 10:31 - last edited on ‎09-16-2021 17:34 by Fitbit Moderator

My Flex 2 is recording steps and syncing them to my tablet as normal. However, it keeps deleting the previous day's data. For example, today I have done 20,000+ steps but yesterday is now showing 0 steps rather than the 17,000+ that were downloaded. When I downloaded yesterday, the previous day had disappeared and was showing 0 steps. I've rebooted the Flex and my tablet but it hasn't helped. Any suggestions, please?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
0 REPLIES 0