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Fitbit band connecter snapped

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‎05-07-2020 22:46 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

‎05-07-2020 22:46 - last edited on ‎08-20-2020 16:54 by Fitbit Moderator

I woke up this morning and rolled over and heard a small 'snap' and my fitbit fell off my arm, apparently I has somehow snapped the plastic connector holding my Fitbit to my wristband, and it's not the replaceable one, I don't know what to do about it, I've tapped it together so it works for now but I'm not sure how long it'll last

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‎05-08-2020 06:56

‎05-08-2020 06:56

Hi @ArtcicEB  the plastic connector? Can you show us a picture of it? The connector that holds the band together is a metal composite. The tracker part goes inside the band, but it's not plastic. I used to have a Flex. Anyway, if you could, a picture might help.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-23-2020 11:08

‎11-23-2020 11:08

Exactly the same issue I think it should be replaced not happy 

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