Charging
My flex shows it is fully charged but as soon as I take it off the charger the battery drains in less than 2 hours. When I put it back on the charger it goes back to fully charged within minutes. Very frustrating
Forum Posts
Flex 7.64
I have old flex Fitbit 7.64 and iPhone SE 16.6.1i cannot get them to communicate ?
Fitbit flex
How do I set steps on the fitbit because it shows calories burned. That is great but I would like the steps counter. Thanks!
Original Flex won't update
I tried everything of here to update my flex nothing is working. Moderator Edit: Clarified subject.
Outtage
Anyone else experiencing issue syncing their device? I am using android device
Fitbit Flex paired yesterday yet, won't today
Just a quick update on this I did a restart on the device after reading info on the help for Flex. It worked I can now pair the device. I went on the app to sync my Flex today and it won't pair since the last update. This is NOT satisfactory does Go...
Resolved! How do I unlink a flex device from the Fitbit app
How do I unlink a flex device from the Fitbit app
December 2023 update is awful
I’ve been a fitbit user for many years, and I still use the Flex. I don’t need all the stuff that newer models offer.Well, this latest update is really AWFUL. I tracked steps, mileage, calories and sleep, but now I can’t make the choice to see those ...
Fitbit flex wont pair or update
As the title says, I just bought myself a flex off Amazon and trying to set it up, it will not pair and it will not update firmware. Ive tried resetting, and its at full battery. What do I do?
Sync
Why does the app on my phone show 14655 steps every time I open it the last three days?
Flex map details
Flex not showing street details on map
Resolved! New app kills battery
With the new app update, I am charging my flex 2 times a day and it still dies! Making my FitBit useless! Anyone find anything to make battery life better?
Counter
Counter stopped at 9999 steps?
Flex: No alert message when battery is low
I am no longer receiving emails/messages alerting me battery is low. There is no longer a percentage indicating battery life remaining either. Please readd these features as they are quite helpful.
Battery icon
After this update, where is my battery icon located?
Activity history summary
I need to be able to get my activity history for my employer health and wellness . The example the gave me looks like this. I need something similar .
Message on mobile fitbit about an upgrade and not able to get it off the screen
Flex update available a firmware update is available for your flex update trackerI cannot get it to update and I cannot get this message to go away.
Average Steps per hour during sleep
What is the average amount of steps per hour during sleep according to FitBit’s enormous data?
Is it true that due to auto-detection, the wearer of the FitBit must be wearing it
Due to the auto-detection feature, is it true that the FitBit may begin a sleep log whether or not it is being worn?
Can the FitBit device determine who is wearing it?
Can the FitBit device determine who is wearing it?
Flex won’t update
I read the form to update your flex on a different device if it won’t work on my phone. The problem I have is I have downloaded the app to a pc and when I login with google it asks me create a new account. I already have an account and if I enter m...
Flex won’t sync or set up
My flex stop syncing several days ago. I tried deleting the app to set it back up and now I can’t get it to set up. It just keeps saying “searching”. I have been continuing to try the process for several days now. And like everyone else has wrote it...
Resolved! Fitbit not syncing
Wasted hours trying to sync. Error messages and no luck. What a waste. Moderator edit: Edited title for clarity
Daily Steps and distance
How do I get my steps and distance to show up for the day? I just started using it two days ago and it shows steps and distance for Sunday and Monday, but nothing for today.
activity display
My activity display shows the correct total step count. But on the dis[play, the 'moderate' and 'Intensive' bars are missing. Only the 'Low' bars show.
How do I find out what Fitbit I have?
I have been given a Fitbit but have no idea which one it is how do I find out? Thanks
Change my goal -
I am trying to edit my weight loss goal. I click 'lose' as my aim, skip body fat, and adjust my goal weight. Then click save. When I look in the app again it has set my goal as 'gain'. I have tried several times (thinking I had pressed the wrong one...
Fitbit steps disappeared!
So Fitbit was showing over 80% steps done today, about 8000. Went to sync with phone and app said 120 steps. Now my Fitbit says less than 20%!!!Help please
Resolved! Steps Recording on Flex while riding motorcycle
My flex showed 10,000 plus steps yesterday. Actual steps were more like 3,000. However I did spend about 4 hours riding my motorcycle. Does the vibration activate the step monitor? Wierd because most days my steps are between 3-5k. Any others with th...
Recycling Broken Fitbits
@Williger I am looking to recycle broken fitbits? A charge 3 with a smashed screen, a charge 3 that’s screen doesn’t work anymore and a versa lite that doesn’t vibrate. I noticed that you have taken broken fitbits in the past so they don’t end up in ...
Edit a tracked walk
I was walking and tracking my walk and forgot to turn off the tracking/press done. I didn't turn it of till after I drove home. Now my Fitbit thinks I did an 8 mile walk instead of a 3 mile walk. Can I edit this?
Flex no connection with Bluetooth
Hello!i can't connect flex smartwatch with bluetooth.indicates that the watch exists but is not compatible.
Resolved! Finding my lost Flex
Hi there- I've lost my fitbit but it is still syncing to my phone. Does anyone have any tips on how to narrow down where it is? Thanks! Moderator edit: clarified subject.
Banner that covers battery status reminder to link tracker to device
This banner is really irritating in my opinion, and it cannot be disabled.
Showing steps
How do I set my Fitbit to show my steps?
Resolved! Sudden decrease in step count
This may have been answered already....but for the past couple of days when I run for 20 minutes my count is up to 5,000. I check both my iphone and the computer. 5 minutes later it drops to 2,000. Why? Please help....
Resolved! Fitbit Flex counting arm movements as steps
I was very excited to get my Fitbit. I noticed today that everything was double my normal amount of steps. They just are realizing cuz I'm sitting at my desk typing and reaching for files and move it around and talking to my clients started showing a...
How to cancel a friend request?
I know this is odd, but I accidentally sent a friend request to someone, and now it's pending and I look like a weirdo. I don't even know this person! They are a friend of a friend. I clicked on their name purely by accident whilst scrolling throug...
Resolved! Found fitbit flex
Hi guys yesterday I found a fitbit flex on the ground in a parking lot and know nothing about it at all. I did a little research on it and it seems like a really cool fitness tracker that I know someone would hate to lose. Any idea how I can get it b...
Resolved! Link to flex
It says let Fitbit link to flex. It is, as far as I know. Is counting steps. Can't get rid of that message tho. I click okay, but that doesn't do anything. Thx