Forum Posts

Flex won't light up

Hi. First time on this. Needing some help please with my Flex. The lights show up on the tracker when charging and will sync when tracker charginging. However when I put the tracker in the wristband, lights will not show when tapping. I have not used...

keltrev by Jogger
  • 623 Views
  • 3 replies
  • 1 votes

How do I remove an old MyFitnessPal account from Fitbit?

i synced my flex to my fitness pal.  I no longer have the same my fitness pal account and want to add my new account.  It is not working because it says fitbit can only be synced to one account.  How do I remove that account from fitbit??   Moderator...

Flex won't pair

I haven't used my fit bit for some time... and it now won't pair? What can I do? Thanks     Moderator Edit: Clarified subject

Deb0308 by Jogger
  • 1095 Views
  • 6 replies
  • 5 votes

Cleaning Silicone Bands- Rubbing Alcohol does *not* work!

Hi guys. I recently tried cleaning my Fitbit brand silicone bands with rubbing alcohol and soap and water to get black off the edges, but it didn't seem to work. Are there any alternatives that actually get the black dirt off the edges? Thanks!

delbocciot by Recovery Runner
  • 28518 Views
  • 10 replies
  • 3 votes

Wrist breaking out from band?

I've had my Fitbit for 6 mo this and it wasn't until a month ago my right wrist started having these little bumps almost like a rash. I started putting it on my left wrist and slowly I'm getting those bumps. They don't itch or hurt really. I've seen ...

MrsNycum by Jogger
  • 19057 Views
  • 25 replies
  • 17 votes

Red exclamation mark on my Fitbit Flex

When I go to synch with my phone it does synch and update my data, but there is a red exclamation mark on the right of the screen, it says couldn't reach fitbit.com to synch, any suggestions?     Moderator edit: updated subject for clarity

Flex blinks in the charger but is dead once removed

My Fitbit Flex was originally purchased for me as a gift from my daughter for my bday back in 2015. In 2017 I had problems with the tracker not tracking so I contacted support and they sent a replacement which was great.  Now 3 years later the tracke...

EJV624 by Jogger
  • 382 Views
  • 1 replies
  • 0 votes

Flex screen damage

Within days of receiving my new Flex (approx 1 month ago), I noticed some small white markings on the edge of the screen... The plastic appears to have damaged very quickly. It's not huge, but it's noticeable, and disappointing for a brand new device...

cdesmar by Jogger
  • 297 Views
  • 1 replies
  • 0 votes

Resolved! Fitbit models identification

It is the Alta problem done with It shows the time and all that sideways Can someone help me identify it ??? Moderator edit: Updated title for clarity

Resolved! Lights celebrate goal I haven’t completed

When I double tap my flex it shows 1st and 3rd light and then 2nd and 4th and repeats that twice but I checked the app and I haven’t completed my goal? And I re-synced and I still haven’t reached my goal but it won’t show my goal progress 

How to log when I have weight loss?

Hi everyone!  I have gone back to using my old Fitbit Flex after some time about 5 weeks ago.  I'm about to move over to an Inspire 2 as my Flex isn't holding a charge and the band is starting to tear.My question is this.  On the Fitbit Flex... How d...

My Flex's charger has broken

Can a flex be fixed if the charging connectors are broken. I think they got pushed to inside while I was trying to charge    Moderator Edit: Clarified subject

Shhh1 by Jogger
  • 314 Views
  • 1 replies
  • 1 votes

Concern about Community Feed content

The annoying feature of defaulting to the Feed is becoming embarrassing. My nephew who is 12 is now seeing almost pornographic images every day.   There must be a simple solution to turn this features off. Why can’t Fitbit have a parent / guardian op...

Resolved! Flex stopped tracking steps and sleep.

It's my own fault. I was happy with my Flex and commented out loud last week. Saturday it stopped tracking steps and sleep.  I tried restarting it but no luck. It still syncs with My Fitness Pal app.   Moderator Edit: Clarified Subject.

Rshreck by Recovery Runner
  • 4768 Views
  • 9 replies
  • 2 votes

Fitbit Flex stopped working and wont sync/connect

Fitbit flex was working fine, then just shut off. I had reset it, and charged it multiple times and it just kept shutting off. I let it sit on a charger over night. Now it turns on just fine and appears to stay on. However it will not connect to my p...

Resolved! How to restart a Flex without the restart pin hole

So a while back I lost my Flex charger. I bought one online and it didn't have a reset button. The charger worked a few times but now my Flex every time I plug it in flashes four of the five lights twice (two on either side of the middle one). My Fle...

Fitbit having issues after One Year

I have no idea who reads this and can only hope that the Fitbit people do.   I received my Fitbit as a gift one year ago in March. I never got it wet and used it every day for working out. Honestly, I got it as part of my continued need to monitor my...

Resolved! Continues counting

My flex wont stop counting. Have reset,reinstalled app. What can i do?

Can I still use the FitBit app on iOS 12.5.4?

I notice that the FitBit app now requires iOS 13+, but I am still using an iPad that has maxed out to iOS 12.5.4, so will the app continue to work correctly if I can’t afford a new iPad with a higher iOS? It doesn’t seem to accurately reflect battery...

What Are Some of Your Best Practices? 🤔

It's been fun following the "how long did your tracker last before it died" thread and thought, wouldn't it be cool if we could brainstorm on best practices we've discovered that allow us to best enjoy using our trackers for longer durations instead ...

Williger by Distance Runner
  • 457 Views
  • 2 replies
  • 0 votes

Resolved! How do I delete a message on fitbit?

How can I delete some messages that some friends sent me on fitbit?  I would like to clear them all and start fresh?  Please Help...thanks

littlefox by Recovery Runner
  • 73124 Views
  • 110 replies
  • 68 votes

Transfer data from one tracker to another

I had lost my orginal flex.  I am getting a new one.  How can i save the data from the old one and continue it with the new flex.  I dont want to loose everything i worked so hard for..Thank you!!

Recent Apple Update Flex unresponsive

Has anyone else done the latest Apple Update and their Fitbit App is completely unresponsive? The device itself (Flex) is counting, etc. But the App is not registering. I really do not want to remove and re-add the device… any suggestions?

DJBurde by Jogger
  • 439 Views
  • 3 replies
  • 4 votes

How do I know which Fitbit I have?

I’ve been given a Fitbit but I don’t know which one it is. Can anyone help? The original owner lost the charger so I need to know which charger to buy to get it to turn on   Moderator Edit: Clarified subject

Apology re Flex length of ownership ---- My error.

I made an error when I posted about my FitBit Flex lasting 14 years ---- it came out in 2013 and I believe I purchased mine in late 2013 or in 2014.  Therefore I've only had it for approximately 8 years ---- I must have transposed my numbers when I t...

GoldaT by Hill Runner
  • 298 Views
  • 1 replies
  • 0 votes

Flex is only flashing 3 lights back and forth

Have had  the fitbit flex for a while (2-3 years) but never really used it. Did the initial setup and created an account and everything worked well. I decided to try to use it and set it up to charge it. At this time it tried and succeeded to connect...

CMD1930 by Jogger
  • 729 Views
  • 5 replies
  • 0 votes

Which Fitbit device do I have?

I bought a used Fitbit w/o charger, in having trouble figuring out which one I have...it has metal band that's rose gold...ive bought 2 chargers now that don't line up with the dots on the back...any suggestions?   Moderator Edit: Clarified subject

The time on my Flex won't update after traveling

We went to Cancun for our anniversary, my phone kept my Pacific Time Zone & also had Central time. Now my fit bit seems to be mostly stuck on Central Time. IE: my sleep log shows I went to bed 2 hours later & got up 2 hours later. However when I open...

Tap the display until you feel a vibration

Hello! I am trying to set up my Fitbit Flex and having some issues. During the setup, it asks for me to tap my device until I feel it vibrate. I did what it said and felt the vibration but the directions aren't moving on. I feel kinda dumb  and don't...

lk9ojj by Jogger
  • 1102 Views
  • 1 replies
  • 0 votes

Help flashing lights is it broken

Hi my fit bit flex has not been used much during lockdownI used it couple times in February Yesterday I got back in get fit mode lol so put it on to charge It’s not charging All that is happening is white lights all flashing fast I left on for 24 hou...

Jayneze by Jogger
  • 707 Views
  • 7 replies
  • 4 votes

App and device not showing the same amount of steps

I noticed yesterday that my device buzzed , meaning I had reached my 10000 steps . (I was exercising at the time ) But half an hour later when I went to the app it only showed 10042There is no way I only did 42 steps in the following 30 minutes today...

Sync

How do I change the frequency of when it syncs? I have it on instant or constant?

Bezzell by Jogger
  • 586 Views
  • 3 replies
  • 2 votes
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