Flex won't light up

[keltrev]

Hi. First time on this. Needing some help please with my Flex.

The lights show up on the tracker when charging and will sync when tracker charginging.

However when I put the tracker in the wristband, lights will not show when tapping.

I have not used it for quite some time.

Am I doing something wrong or ha\s my tracker had it? I hoping not. Thanks in advance.

Moderator Edit: Clarified subject

[NellyG]

Hi @keltrev  lithium ion batteries don't like not being used so your flex 2 battery may have died. But before you come to that conclusion, try restarting it a few times. If that doesn't help then it has died.

Restart your Tracker  

[keltrev]

Thank you. Have given up & sent to bin

Sent from my iPhone

[TimS88]

Hi, this seems to be a problem for me as well. I have bought this Flex 2 tracker, brand new.

I have had it in the charging port for 2 hours. I have set it up while charging. It glows 1 white light. When I attempt to restart (3 clicks), I only see a flash (half a second) of 5 white lights, then goes back to the slow glow 1 white light. This is the same no matter how many times it is done.

If i take it off the charger, there is no light whatsoever. 

When I look at the app, and refresh the connection (whilst charging), the app says the battery is at 0% (empty battery with a slash-icon).