Help flashing lights is it broken

[Jayneze]

Hi my fit bit flex has not been used much during lockdown

I used it couple times in February 

Yesterday I got back in get fit mode lol so put it on to charge 

It’s not charging 

All that is happening is white lights all flashing fast 

I left on for 24 hours and it’s still the same 

Put in wrist band same flat nothing no lights at all wen in band 

mis it kaput broken lol

Any help appreciated 

Thank you

Jayne 

Xx

[Odyssey13]

Hi @Jayneze  the lights going from one end to the other, back and forth? Sounds like it's telling you that it needs a firmware update. click to learn more. Don't put it on the charger for that long a time. At most you'd need three or four hours for a full charge. 

[Jayneze]

Thanks my friend will try that as I’m useless at technology lol 

thanks will update if works 

xx

[Jayneze]

Is there a shop I could take my Fitbit flex 2 to see if it’s broke ? 
ive followed instructions to see if update needed but there’s no pink notification

it says it’s 60% charged but wen I tap it in band no lights at all come on

it’s only fast flashing up and down if in charger

xx 

[Odyssey13]

@Jayneze  there are no repair centers. Have you tried doing a restart of the Flex? It usually takes care of some glitches.

[Jayneze]

Thanks il ask friend have a look

xx

[Odyssey13]

Directions on how to do a restart - click to see. Be sure you have the original charger.

[Miffyy]

@Jayneze- Hey, I’m having the exact same issue. Have you had any luck with your Flex?

I plugged the pod into the charger and all I get is rapid flashing of all the lights—not back and forth as @Odyssey13 asked, but rather all at once. That’s the only time it’s responsive, but it does not sync when the lights are on. When unplugged and off the dock it’s dead, no syncing nor lights turn on. Plug back in and the rapid flashing starts again. 

I tried resetting the device, and no change nor vibrations. Just constant flashing. 
I tried to sync it while charging—nothing. Resetting the Bluetooth on my pairing device—nothing.

I’m so sad.