01-02-2023 18:58
01-02-2023 18:58
It says let Fitbit link to flex. It is, as far as I know. Is counting steps. Can't get rid of that message tho. I click okay, but that doesn't do anything. Thx
Answered! Go to the Best Answer.
01-03-2023 05:46
01-03-2023 05:46
Hi @golfnsew it's happening to a few others and they've just been ignoring it. My friend has this on their Zip and it won't go away, but all their activity is being recorded. Sorry I can't give you more of an answer for this.
01-03-2023 05:46
01-03-2023 05:46
Hi @golfnsew it's happening to a few others and they've just been ignoring it. My friend has this on their Zip and it won't go away, but all their activity is being recorded. Sorry I can't give you more of an answer for this.
01-04-2023 06:36
01-04-2023 06:36
On 1/1/23 I started getting this message. I don't see an option to connect to Bluetooth. Also it appears that my flex is updating to my fitbit account on my phone. I am getting step count and sleep info. Not sure what else I need to do.
01-04-2023 13:01
01-04-2023 13:01
Hi @connie53 as long as it's syncing, then I wouldn't worry about it. My friend can't get it to leave their app either, but it's still tracking the steps.
01-04-2023 21:09
01-04-2023 21:09
01-06-2023 14:45
01-06-2023 14:45
Thx for your response. Always somehow better if you know it is not just your device. Will try to ignore it.
01-06-2023 14:46
01-06-2023 14:46
thx, guess it looks like the only option is to just ignore it. The flex is so old, they probably aren't prioritizing it's glitches.
01-06-2023 14:48
01-06-2023 14:48
Thank you for responding. I guess ignore is the best option, and hope it's a glitch that might go away.
01-06-2023 15:23
01-06-2023 15:23
@golfnsew sometimes that's the only way to do it, just ignore it. My friend is still having the issue, too.
01-07-2023 07:23
01-07-2023 07:23
Mine kept telling me to link over Bluetooth but it could never find it over Bluetooth But like everyone else it was still syncing . and then finally like 3 days later it linked to Bluetooth and now it shows up but now it's also running the battery down on my Flex itself faster it seems. But I'm afraid if I disconnect the Bluetooth it won't connect again or sync
01-07-2023 07:24
01-07-2023 07:24
They sent me a survey and a follow-up letter trying to figure out why I refuse to get rid of my Flex 2. I don't need all the other junk that comes with the other models and I like my personal watch I don't need two watches on my arm
01-07-2023 09:57
01-07-2023 09:57
Glad I'm not alone. I've been playing with this for 3 days now. Thank you for your post
01-07-2023 16:18
01-07-2023 16:18
Happening to me too, now 1 week.
01-07-2023 18:35
01-07-2023 18:35
01-07-2023 18:44
01-07-2023 18:44
01-11-2023 07:50
01-11-2023 07:50
I am having same problem. They probably want us to buy new fitbit. Lol
01-11-2023 08:29
01-11-2023 08:29
Hi @Slinkydog66 my friend says that it's still doing it, but it takes only a moment to ignore it. Steps still work, so it's not a problem for them. I know it's not ideal, but no need to buy a new device if it still works.
01-11-2023 09:00
01-11-2023 09:00
01-11-2023 21:43
01-11-2023 21:43
01-22-2023 21:47 - edited 01-22-2023 21:49
01-22-2023 21:47 - edited 01-22-2023 21:49
I have an old Flex. Amazing I've had it five or six years. Ever since the last update in December 2022, my app on iOS has had a banner message at the top of the home screen: "Pair Flex with your phone for a better connection." First, I tried to correct the problem on my own by: restarting the Flex; removing the Flex and then setting it up as a new device; rebooting my phone a few times; turning on and off the bluetooth settings at various points; reinstalling the app; you name it.
The app and device sync, once you push the button next to the error message that says, "fix it." It's a pain in the rear to keep doing this a few times a day when I sync.
I called customer service, who told me I was now required to turn on location services and background refresh to sync all day. In the past, I've only synced once I open the app, which I prefer because it helps with battery life. My old phone needs a new battery and I have very few apps on background refresh. Plus, when I travel overseas, I don't like using data for this. Also, I'm not keen on using location services either for most apps, so I have it turned off (including for my Fitbit app, until tonight). The Fitbit rep told me I had no choice in the matter, but that can't be right.
Is there any way around this? I wish I hadn't updated the app. You never know if an update is going to result in a worse experience until you do it unfortunately.