Link to flex

[golfnsew]

It says let Fitbit link to flex.  It is, as far as I know.  Is counting steps.  Can't get rid of that message tho.  I click okay, but that doesn't do anything.  Thx

[Odyssey13 · Accepted solution]

Hi @golfnsew  it's happening to a few others and they've just been ignoring it. My friend has this on their Zip and it won't go away, but all their activity is being recorded. Sorry I can't give you more of an answer for this.

[connie53]

On 1/1/23 I started getting this message.  I don't see an option to connect to Bluetooth.  Also it appears that my flex is updating to my fitbit account on my phone. I am getting step count and sleep info.  Not sure what else I need to do.

[Odyssey13]

Hi @connie53  as long as it's syncing, then I wouldn't worry about it. My friend can't get it to leave their app either, but it's still tracking the steps.

[golfnsew]

Thank you....It is still syncing, even if a little slow.  I won't worry about it then.  Wish I could turn off the constant reminder to link that shows.  But oh well, I am aware that there's not really support for Flex, so grateful it does work.  I'm grateful for a response.

Pam

[golfnsew]

Thx for your response.  Always somehow better if you know it is not just your device.  Will try to ignore it.

[golfnsew]

thx, guess it looks like the only option is to just ignore it.  The flex is so old, they probably aren't prioritizing it's glitches.

[golfnsew]

Thank you for responding.  I guess ignore is the best option, and hope it's a glitch that might go away.

[Odyssey13]

@golfnsew sometimes that's the only way to do it, just ignore it. My friend is still having the issue, too.

[starchilde]

Mine kept telling me to link over Bluetooth but it could never find it over Bluetooth But like everyone else it was still syncing . and then finally like 3 days later it linked to Bluetooth and now it shows up but now it's also running the battery down on my Flex itself faster it seems. But I'm afraid if I disconnect the Bluetooth it won't connect again or sync

[starchilde]

They sent me a survey and a follow-up letter trying to figure out why I refuse to get rid of my Flex 2. I don't need all the other junk that comes with the other models and I like my personal watch I don't need two watches on my arm

[GSDMOM4]

Glad I'm not alone. I've been playing with this for 3 days now. Thank you for your post 

[fitkelly]

Happening to me too, now 1 week.

[golfnsew]

Sorry to hear I'm not alone in this glitch.  Perhaps if there are enough of us they will work to fix it

Pam

[golfnsew]

hmm, I'll hope it eventually does link, so I don't have to keep seeing the message about it.  thx for responding!

Pam

[Slinkydog66]

I am having same problem. They probably want us to buy new fitbit. Lol  

[Odyssey13]

Hi @Slinkydog66  my friend says that it's still doing it, but it takes only a moment to ignore it. Steps still work, so it's not a problem for them. I know it's not ideal, but no need to buy a new device if it still works.

[golfnsew]

thx!  I'm perfectly happy with my old flex...til it quits, or I wear out all the colored bands I bought!  I appreciate your response.

Pam

[golfnsew]

I thought the same thing....they would suggest an upgrade.  My flex does all that i need it to.

Pam

[Chumfun]

I have an old Flex. Amazing I've had it five or six years. Ever since the last update in December 2022, my app on iOS has had a banner message at the top of the home screen: "Pair Flex with your phone for a better connection." First, I tried to correct the problem on my own by: restarting the Flex; removing the Flex and then setting it up as a new device; rebooting my phone a few times; turning on and off the bluetooth settings at various points; reinstalling the app; you name it.

The app and device sync, once you push the button next to the error message that says, "fix it." It's a pain in the rear to keep doing this a few times a day when I sync.

I called customer service, who told me I was now required to turn on location services and background refresh to sync all day. In the past, I've only synced once I open the app, which I prefer because it helps with battery life. My old phone needs a new battery and I have very few apps on background refresh. Plus, when I travel overseas, I don't like using data for this. Also, I'm not keen on using location services either for most apps, so I have it turned off (including for my Fitbit app, until tonight). The Fitbit rep told me I had no choice in the matter, but that can't be right.

Is there any way around this? I wish I hadn't updated the app. You never know if an update is going to result in a worse experience until you do it unfortunately.