Backstory: Lost already 2 flex's, first was a Flex 1 that was my fault, but the second time, only a month or so after buying a flex 2, it slipped out of the band at an event, never found it. All Fitbit offered me was a slight discount on a new Fitbit, I was mad because it was right after I bought it.
Skip ahead to a year later, got a new Flex 2, and went swimming with it, only to realize afterwards that it was no longer with me. All Fitbit offered me again is a discount, and now I'm really mad. Bad product design: a product meant for swimming that comes undone while swimming? And after losing the other one? Can't Fitbit do a little better?
