Flex 2 Not Tracking Steps

[jlmom]

My fitbit is registering at 0 and I've probably walked around 8000 steps today. It did record my weight on the scale. I've reset it 3 times. I've logged out and back in. I've deleted and then re-installed the app. I've turned off bluetooth, restarted my phone and turned bluetooth back on. Help...

[DeloresG]

I am having the same problem wish someone would have an answer.

[DeloresG]

I am having the same problem wish someone would have an answer.I may have found the answer on the fit bit help section it has a problem solving called HOW DO I RESTART MY TRACKER?  scroll down to the flex 2 (for me) it shows a picture of the device you have and then read and do what it says.  Hope it works for you.

[Bionicnana]

And mine had lost steps that it tracked earlier today.  

This happened before and I thought it was fixed by an update but apparently not.  

[DeloresG]

Sorry to hear that perhaps they will have an answer if you call them.

[NellyG]

I agree with @DeloresG If multiple restarts havent fixed it and yoh have uninstalled the app restarted the phone and reinstalled and it is still doing it, then contact Support. Note though that probably nothing will return the steps you have lost.

Restart your Tracker

Customer Support

[Bionicnana]

Thank you for the suggestions. The tracker lost all data between 9:00 am and 6:00 pm, but it's working now.

Carolyn

[Bionicnana]

Thank you for the suggestions. The tracker lost all data between 9:00 am and 6:00 pm, but it's working now.

Carolyn

[DeloresG]

Glad to hear yours is working.  I have a fit bit flex 2 and it also stopped and I followed the directions and mine is also working now.  It was interesting to know that you need to wash the device with mild soap and water at least once a week and any time I swim I need to do the same and dry it with a soft towel right away.  Hope it keeps working for you .  Good luck!

[Natalie63]

Hate to be repetitive, but my flex 2 was doing fine yesterday, and suddenly today it refuses to record any steps at all; I've had a 30-minute walk as well as a lot of steps at home and my app still says 0 steps. Also, it didn't recognize that I've done some exercise.

The tracker itself seems to be fine (responding when I tap, reminding me to move, etc).

Anyone know what the problem could be?

Thanks

[jlmom]

Mine is working better now after I reset it a few times, but it's still not tracking that well...

[Natalie63]

Thanks for your message. I tried resetting mine as well and lo and behold a
short while later all the missing info appeared on the app (including that
morning walk). Let's see how it goes...!

N.

[wysiwyg78]

My Flex 2 vs my Apple Watch. Steps are way off. 

[NellyG]

@wysiwyg78 but which one is accurate? Do a step test with both. Sync and note the step totals walk 100 paces (counting), sync and check the totals. What do both say you have done?

[reset123]

Flex 2 not tracking steps how do I restart