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I am having big Issues

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‎06-14-2020 13:03 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎06-14-2020 13:03 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

On May 28, I received an email saying someone was wanting to change my email address,  it was not me asking.  I thought it was a fake email.  Not so.  I went on a few days later and someone change my email and password to theirs.  I called Fitbit on June 5 to get this taken care of an the fella said he would pass this on but had no idea when this would get fixed and not to worry.  How could I not worry when this person had access to all of my info and friends.  I called on June 12 because nothing had been done yet and also my scale will no longer sync.  They advised me I would hear back in 24 max 48 hours.  Still nothing.  I have since logged in through facebook and see that now the email have been changed yet again without my permission and the person also change my name to his and change my birthdate.  I am not feeling very comfortable about this situation 

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‎06-14-2020 14:51

‎06-14-2020 14:51

Hi @funkymom  I've notified a moderator about this and they should be by to assist you. This copied post is from a moderator and might help you to understand things a bit more.

 

"An "account takeover", as described in this help article, is a phenomenon that affects many popular online destinations, including Fitbit for many reasons. Fitbit takes very seriously the security of your account and data and my best suggestion is to report any abnormality that you see in your Fitbit account so we can further investigate and help you with that. You can find more information about how to secure your Fitbit account and data here."

Stepping in the U.S.A. since September 2013. Android 14

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‎06-14-2020 16:11

In response to Odyssey13

‎06-14-2020 16:11

Hi @Odyssey13 , thanks for your help ! Really appreciate it. 

 

@funkymom a warm welcome to the Community! Thanks for the information provided. 

I contacted Support to verify your case. They informed me, that they are looking at it and you'll receive a reply soon. 

Due to recent events affecting our support team, it may take us longer than usual to respond.

 

Please keep me posted

 

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎06-14-2020 17:22

In response to JuanFitbit

‎06-14-2020 17:22

Well I have been waiting since June 5,  I would think your company would have had emough time to look into this and resolve this.

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