Stats Not Appearing on App or Dashboard

[SKL10]

Hello.  I need help too.  I bought a Flex through Amazon a year ago, and it was great until a few weeks ago.  I bought another Flex through Amazon.  Turns out the charging cable (is that what everyone is calling "the dongle"?) was what died.  My original battery is charging fine now, and when the Flex is at my computer it will sync.  But anywhere else, nothing; meaning, none of my numbers are uploading to the app or the dashboard.  I've turned off the phone repeatedly, turned off and on the bluetooth.  I don't know what to do to get the stats into the app and dashboard.  Help please!!

[SKL10]

Hello.  I need help too.  I bought a Flex through Amazon a year ago, and it was great until a few weeks ago.  I bought another Flex through Amazon.  Turns out the charging cable (is that what everyone is calling "the dongle"?) was what died.  My original battery is charging fine now, and when the Flex is at my computer it will sync.  But anywhere else, nothing; meaning, none of my numbers are uploading to the app or the dashboard.  I've turned off the phone repeatedly, turned off and on the bluetooth.  I don't know what to do to get the stats into the app and dashboard.  Help please!!

[Odyssey13]

Hi @SKL10  the dongle is the little bean shaped item that fits into the usb port to act as the bridge from your Flex to the Fitbit servers. The charger is what charges your Flex pebble. The battery is built into the pebble. If it is syncing, those steps are going to your account. Be sure you've uninstalled and reinstalled the app for your computer and mobile device.

[SKL10]

Thank you, Odyssey13.  I've done everything but uninstall and reinstall the app.  Will do that.

[SKL10]

Odyssey13!  Update.  I uninstalled and reinstalled the app.  It seems to be working today.  I am very happy.  Thank you so much for your help.  I will consider it a success in 24 hours when I see that it is tracking my sleep.  But right now, I am doing the "Kermit celebration"!

[Odyssey13 · Accepted solution]

Awesome @SKL10 ! You kept calm and worked through it step by step. Way to go and now you can get back to stepping!

[SKL10]

Yes, I can, Odyssey13!  And I am stepping onward.  It worked through the night.  I finally have all my crutches, err...stats, to keep working toward my goals.  Thank you again for all your help.  Signing off on this thread now.