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Steps reset at 2pm

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‎05-02-2020 10:04 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

‎05-02-2020 10:04 - last edited on ‎08-20-2020 17:08 by Fitbit Moderator

Hello,

Today I used my Fitbit for the first time in a few months. I went for a long walk and got to 11000 steps. Then at 2pm I noticed my step count had reset to 0 and all my steps had gone into "yesterday" on my app dashboard. 

 

I have tried changing my time zone manually. I have tried resetting my Fitbit by pressing the button on my charger as instructed in the Fitbit help chat. It still saying I have done less than 500 steps today. 

 

Any help would be great, thanks.

Beth

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