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Waiting on refund for Flex 2

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‎10-12-2025 00:00 - last edited on ‎10-16-2025 16:23 by Fitbit Moderator

‎10-12-2025 00:00 - last edited on ‎10-16-2025 16:23 by Fitbit Moderator

I returned a faulty Flex 2 device last month via the required process of attaching Packing slip RMA 14053993.  So far no further contact with information on receipt or refund.  Please assist? Is this delay and no further contact the normal?

thanks

 

Moderator Edit: Clarified subject and Label.

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‎10-12-2025 11:12

‎10-12-2025 11:12

Hi @Jeanette.M..  You must contact Support for more help with your issue.  This is a user to user help site.  You wrote Flex 2, but Fitbit discontinued that model in 2019.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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