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Big Red X

‎02-02-2021 19:08

‎02-02-2021 19:08

Hi! I’m having complications getting my Fitbit back up and working properly. It keeps showing the big red X and says “Data not cleared sync and try again”. I tried the other techniques you mentioned previous discussions but it didn’t work. Can you help me?

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‎02-16-2021 10:16

‎02-16-2021 10:16

Hi @Nurse2k20, welcome to our Fitbit Community. Regarding the red "X" that appears on your Fitbit device, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

In order to better assist you, please let me know what Fitbit device you have and what troubleshooting steps you have tried. If possible, please post the issue in the board that belongs to the Fitbit device you own in our Fitbit Community for a faster response. This will also help us to keep the Community organized.

 

See you around.

JuanJo | Community Moderator

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