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Breathing Rate Not Recorded

‎08-11-2021 08:44 - edited ‎09-09-2021 22:48

‎08-11-2021 08:44 - edited ‎09-09-2021 22:48

Before, for few weeks, the BR was populated only on Tuesdays and only if I kept the app open during the night. Now that s not happening anymore. Since December last year I provably had 50 BR in total. Why this is still an issue? No admins came back. No support from customer service either. 

Best Answer
4 REPLIES 4

‎08-11-2021 09:03

‎08-11-2021 09:03

Hi @SunsetRunner 

I find this rather interesting and I bet the Fitbit development would as well. Perhaps there is some anomaly happening in the background that aligns with you keeping the app open during the night. This might be worth reaching out to customer service to see if they can identify the problem on the back end. 

 

 

Marci | Bellevue, WA
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0 Votes

‎08-11-2021 09:06

In response to MarciM

‎08-11-2021 09:06

hi @MarciM I reported it already but I thought it may grab more ppl attention by publishing it here. 

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‎08-18-2021 00:52 - edited ‎08-21-2021 04:41

In response to SunsetRunner

‎08-18-2021 00:52 - edited ‎08-21-2021 04:41

@LizzyFitbit hello! How long will it take Fitbit to investigate such odd scenario? My BR data only appears on Tuesdays and only if the app was active in the background during the night. I tried every other days , didn't appear. I tried on Tuesdays  without the app in the background and it didn't work. I talked to customer service. Why nobody contact me to explorer this and maybe find a solution? Thank you 

 

**update 21/August. The BR appeared this morning. Will try again tonite, always with the app opened in the bg.

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‎09-06-2021 22:43

In response to SunsetRunner

‎09-06-2021 22:43

And now it's not working anymore. And nobody came back to me either. 

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0 Votes