Fitbit One not syncing

[debfromohio]

I have the One and have used Fitbit for a couple of years without problems- but last week it started not syncing.  It keeps saying it can't find it.  I have charged my One and put it as close to the dongle as possible- still won't recognize my one.  Any one have any ideas?  Thanks, Deb from Ohio

Moderator edit: updated subject for clarity. 

[WendyB]

Have you tried a force sync?

Syncing

http://help.fitbit.com/articles/en_US/Help_article/I-m-having-trouble-syncing-my-tracker-to-my-dashb...

There has been a cople times I needed to download the S/W again as trying to force sync was grayed out

[BarbaraForcebit]

I found it super easy to sync up by logging off my computer then logging back on.  It will automatically sync your tracker.  Give that a try.  It's that simple!  Good luck!