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Fitbit One not syncing

‎02-11-2015 18:38 - last edited on ‎08-05-2023 11:09 by Fitbit Moderator

‎02-11-2015 18:38 - last edited on ‎08-05-2023 11:09 by Fitbit Moderator

I have the One and have used Fitbit for a couple of years without problems- but last week it started not syncing.  It keeps saying it can't find it.  I have charged my One and put it as close to the dongle as possible- still won't recognize my one.  Any one have any ideas?  Thanks, Deb from Ohio

 

Moderator edit: updated subject for clarity. 

Have a good day,
Deb from Ohio
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2 REPLIES 2

‎02-11-2015 18:42

‎02-11-2015 18:42

Have you tried a force sync?


Syncing

http://help.fitbit.com/articles/en_US/Help_article/I-m-having-trouble-syncing-my-tracker-to-my-dashb...

 

There has been a cople times I needed to download the S/W again as trying to force sync was grayed out

Community Council Member

Wendy | CA | Moto G6 Android

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‎03-18-2015 12:00

‎03-18-2015 12:00

I found it super easy to sync up by logging off my computer then logging back on.  It will automatically sync your tracker.  Give that a try.  It's that simple!  Good luck!

Barbara Rooney
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