How to start a challenge

[TrishaWyn8]

Help please...anytime I try to start a challenge...Weekend Warrior etc. I receive this error. Anyone else have this issue? How do I solve? Thanks!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @TrishaWyn8, welcome to our Fitbit Community. Regarding the challenge error message that you are receiving, please let me know what is the brand and model of your mobile and Fitbit devices.

In the meantime, make sure that your phone is running the most recent Fitbit app version. After this, check out this help page and make sure to follow the steps in order to start a challenge.

Looking forward to your response.

[TrishaWyn8]

Hello! I have a Charge 3 and my phone is a Google Pixel 4. My app is
updated.

Thanks!

[JuanJoFitbit]

Thank you for providing the requested info @TrishaWyn8. I would like to know if you tried to start the challenge as advised in my previous post.

See you around.

[TrishaWyn8]

Yes I did and continue to receive the same error message.
Thanks!

[JuanJoFitbit]

Hi @TrishaWyn8, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.