Premium paid…not tracking steps

[BandBdoorman]

Premium has been paid. Steps not being tracked properly. Walked for 30 mins and it registered 228 steps.

help ! 

[RiekoC]

Hello @BandBdoorman 

Which Fitbit device are you using? 

When you did your walk, was your arm with the Fitbit swinging freely? Fitbit devices use arm movement as part of step tracking. 

[BandBdoorman]

Hi thx for the reply. yes to arm swing.  I have a Luxe and am also not able to reset the date. 

Thanks for your help ! 

[BandBdoorman]

Hi I have a Luxe that is a few years old now.

I was late paying my premium and haven’t been able to update my phone ie the date or time.

Thanks for any help you can give me.
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Moderator edit - Personal information removed 

[MarioSFitbit · Accepted solution]

Hi @BandBdoorman and welcome to the Fitbit Community. 

Thank you for your message. I'm sorry to hear that your steps are not being tracked properly. 

Can you see the correct date and time on your Luxe? If not, this could be due to a problem with the synchronization or pairing of your Luxe.

I recommend you follow these steps: 

• From the Today tab in the Fitbit app on your phone, tap Devices.
• Tap Add more devices.
• Choose your device and follow the on-screen instructions to continue.
  If you encounter issues with your Fitbit device setup, refer to  Why can't I set up my Fitbit device?

[BandBdoorman]

Thank you so much for your email….i have my Luxe working again !

I appreciate your help !
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Moderator edit - Removed Personal Information 

[Chris....]

After the pixel watch update in Friday steps are not counting in exercise, I normally get 2k steps at the gym whilst in the wight training feature now my steps are blank for the duration my watch is in the exercise feature, I have reset the watch but it's still not working, when I tried to add manually it give you the cardio for a walk but not the steps I don't want extra cardio, this adds to my total step count of 10k so annoying.