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Rehabbed Charge 3 is not working properly...

‎10-27-2020 05:37

‎10-27-2020 05:37

....when I woke up this morning, the banner went across my fitbit screen congratulating me for walking 30,000 steps...WHILE I SLEPT! I know I can be restless at times, but not like THIS! Also, it is not giving me a sleep score for the last week. I have only had the rehabbed Charge 3 for about 2 weeks, but its worse than the one that died under warranty. 

 

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‎10-28-2020 16:04

‎10-28-2020 16:04

@Uma4 -- try restarting your CH3 as well as the app on your phone.  Check your activities to see that nothing strange (with a lot of steps) is there.  Since you are an experienced user, you likely already know to experiment with how tightly you band is when sleeping to see if that is affecting the sleep score. (You could try the other wrist as well).

 

If you still have problems contact support.

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

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