01-18-2026 21:22
01-19-2026 05:49
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
01-19-2026 05:49
Hi, @jazmin8, welcome. FYG, I used my PW2 to swim every day and never experienced a loss of HR. You may find this article of interest How do I track heart rate with my Fitbit device - Fitbit Help Center Note the need to ensure the PW2 is in the right position & in full contact with your skin. As you are seeing some HR Data, may I assume you do not have any tattoos or scars on your wrist near where the watch contacts your skin?
Please post here again & let us know how you get on.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
Best Answer01-19-2026 05:49
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
01-19-2026 05:49
Unfortunately, there is no way that I know of to stop that. With that said, it's recommended to tighten the band a little bit when working out, have you tried that?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!