active minutes not accurate

[BMF60]

Over the past 5 days my "active minutes" have been way off.  I understand they are not completely accurate, but (for example) after 90 minutes on a cross trainer my active minutes only registered as 9 minutes.  Usually after 90 minutes, the active minutes are within 4 or 5 minutes of exercise time.  The intensity of my exercise hasn't changed.  Any thoughts or explanations.

Also, all of a sudden my fit bit needs to be charged every 1 and a half days - before it lasted 4 or 5.

[TandemWalker]

Did you try to restart your tracker?

https://help.fitbit.com/customer/portal/articles/1041329-how-do-i-restart-my-tracker-

How long have you had it and which model do you have?

[BMF60]

I have had it for 3 months.  I will try re-setting.  Thanks, I didn't know that we c ould reset the tracker.

[BMF60]

BTW, it is a flex

[TandemWalker]

Yeah, all these devices, going as far back as the old Pocket PCs, need a reset/restart once in a while to make things right again. Even your phone will need rebooting occasionally. Hope it works. You may have to repeat the process more than once if doesn't stick the first time. Do it two or three times if need be, varying the length of time you're holding the button down.

[TandemWalker]

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@BMF60 wrote:

BTW, it is a flex

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About charging, the following article offers a few troubleshooting tips in case the Restart(s) doesn't solve that issue.

https://help.fitbit.com/customer/portal/articles/1151176