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FB barcode scan = wrong product

‎04-01-2021 10:49

‎04-01-2021 10:49

At the suggestion of my doctor 😲, I tried a Kroger gluten-free pizza.

 

However, when I scan it within the FB app, it thinks it's 'Kroger Juice Cocktail, 100% Vegetable' even though the store and Kroger app scan the same barcode correctly as the pizza.

 

What is the process to correct this?  And how could it happen in the first place?

 

Thanks in advance for any help with this!

Best Answer
1 REPLY 1

‎05-28-2021 18:23

‎05-28-2021 18:23

Thank you for reaching out to the Community @scottgee1.

 

I suggest you to take a look of these other conversations about this topic: Scanning food isn't working properly and Wrong food when scanning barcode.

 

Hope this helps.

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