Brand new Inspire 3 won't turn on

[o1cker]

I've just got my first Fitbit, I plugged it into the charger and it said 100% battery and I connected it to my phone, all good. I tried turning it on however it won't turn on, either by pressing the buttons on the side or by tapping the screen. I plugged it into the charger again and it then said 0% battery. Left it to charge but then a minute later it said 100% battery. I have tried multiple USB plugs and also the USB port on my computer but the same thing happens. It either says 0% or 100% and keeps vibrating, and still won't turn on. Anyone have any clue what's going on?

[AndreaFitbit]

Welcome to the Fitbit Community, @o1cker. I'm sorry to hear that your Inspire 3 won't turn on. Thank you for mentioning all the steps you have followed in order to correct this and I'll be happy to assist. 

In order to turn on your tracker you must pair it with your account. Please follow the instructions of help article: How do I set up my Fitbit device?