Inspire 3 - Can edit sleep time but doesn't update data

[Bfm129]

I don't use Public Preview so I'm able to edit my sleep time.  However, after the last update it doesn't change anything else.  It shows a blank space in the timeline, oxygen level or sleeping heart rate.  It also fails to adjust the sleep score.  Why allow me to edit the time if it doesn't adjust everything else?  It used to work fine.  Once again, another failed update.

Moderator edit: updated subject for clarity

[julesjmj]

This has been an issue for over six months now or at least six months because that’s how long I’ve been raising the issue

[HorareyFitbit · Accepted solution]

Hi, welcome back to our Community!

Thanks for sharing with me your current situation with your sleep score currently.

As a recommendation I suggest you to read the following article where there are some troubleshooting steps and recommendations that might be helpful for your situation. What's the sleep score in the Fitbit app.  

[Bfm129]

Very funny....and very frustrating.  The article actually states that when you adjust your sleep time you may have blank spots!  So, instead of fixing a problem recently created Fitbit just added it to the instructions as SOP.  That's sad. I used to be able to adjust my sleep time and it would not have blank spots and it would update my sleep score. Still a failure......

[HorareyFitbit]

Hi again @Bfm129!

Since the provided steps in the Community didn´t seemed to work on your specific situation I can recommend you to contact our Support team since thay have more tools that might be helpful for your situation regarding your sleep time. You can click on the link and you will be able to describe your situation, than you will recieve some recommended articles and after that you can select how you want to contact our Support team. Support