Inspire 3 not receiving notifications

[JeansNY]

This started at the end of October and seems to be fixed for some but my device is still not receiving notifications for anything (calls,texts,test call). I was able to get it to work for like 28 hours by uninstalling and reinstalling the app but that hack is no longer working. I got an Android update (Google Pixel 6a) a few days ago and after the update I received notifications for about 2 hours and then back to nothing. I have version 4.58 for the app which is a later version then what was noted to fix the issue. I've tried all of the recommendations in the guide and other posts. Any further updates on the issue or suggestions?.

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hello @JeansNY!  It’s nice to see you around!

Thank you so much for sharing the details about your Inspire 3 that is not receiving notifications.  I appreciate all the information provided. 

It is important to verify all the necessary requirements for notifications are met:

• You won’t see notifications on your Fitbit device if you turned on the do not disturb or sleep mode setting. To change these settings, see How do I navigate my Fitbit device?
• Verify your phone doesn't have the Do not disturb enabled. 
• Please confirm that Power Saver is not enabled on your phone as this feature disables Bluetooth.
• Make sure your phone receives notifications when it's locked.
• Confirm if your Fitbit app is allowed to run in the background.

Once you have verified the requirements, please follow the steps in the article below: How do I get notifications from my phone on my Fitbit device

[JeansNY]

While I tried all of the mentioned fixes.  It looks like it was the fact that I had two FitBit linked/connected on my account.  This is not new and has been set up this way on the app for over 3 years but the latest version of the app doesn't seem to like this and when I removed the device I am not currently using it seems to be receiving notifications.  Although I am at just about 24 hours so the real test will be tomorrow morning when it'll be beyond the times notifications have lasted before.  Thanks for your help.  You might want to warn others about issues with multiple devices linked in the app.

[MarreFitbit]

@JeansNY We are glad to hear that you managed to solve the issue. I understand your concern and I truly appreciate your feedback. Every feedback shared in the Community Forums is appreciated and passed along to evaluate our procedures and enhance your Fitbit experience, and yours won't be the exception.

If you connect more than 1 Fitbit device to the same account, note the following:

• If you forget to take off one Fitbit device before putting on another, the overlapping data is reconciled to present the most accurate information possible. For best results, don't wear more than one device at a time and sync each device before taking it off and putting on another.
• Only one person can use a Fitbit account. When you create an account you’re asked for personal information, such as height and weight, to calculate certain data.
• If you have more than one Fitbit device that receives notifications from your phone, notifications might appear on one or more of your Fitbit devices.
• A Fitbit device can only be paired to 1 phone. If you have more than 1 phone, you only receive notifications from the phone connected to your Fitbit device.

If you need anything else, let us know.