help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't Add, Can't connect

ANSWERED

‎08-31-2025 23:44

‎08-31-2025 23:44

About 4 months ago I finally managed to stop the Premuim Service I didn't need anymore. A few months later, I realised that my Fit Inspire 3 had stopped syncing to my when I stopped Premium. I have been trying to get it to sync since. I have uninstalled and deleted the fitbit app, reinstalled it but I still get "something went wrong" with 2 options, try again or cancel. I've tried again, and again, there is no point, it is not working. Exiting doesn't help, as I haven't managed to add my Fitbit. Nothing helps, I don't know what to try next.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-01-2025 07:03

‎09-01-2025 07:03

Hi, @LGams2020, welcome to the community. If I understand you correctly, you are having difficulty pairing your Inspire 3 with the Fitbit app on your cellphone. The last time you were successful was a bit less than 4 months ago. First, check that your cellphone is still compatible with the Fitbit app, as the minimum OS version is occasionally updated. Fitbit Setup Requirements - Help explains potential issues. If you have updated the Fitbit app on your phone (you do not mention the make or model), the latest Fitbit app version may no longer work on an older phone. If you have a phone with an acceptable OS, the best way to move forward is to create a clean slate on your phone and reinstall the current Fitbit app. I recommend following this procedure: Go to your phone settings, apps>Fitbit>force stop>clear storage>uninstall. Go to your phone, connected devices & "Forget" your Inspire 3. RESTART YOUR PHONE. now reload the Fitbit app from the Play Store & log on using your Google account. If you can, restart your Inspire 3. Check that your Inspire is charged. Try to pair again.

If you are still not able to make progress, consider your "Bluetooth" environment. Turn off any other Bluetooth devices nearby or at least move them well away from where you are working. Try to pair again.

You do not mention how long you've had your Inspire 3, but you may still have the benefit of Fitbit's warranty depending on when, where & from whom you bought it. You can claim by contacting Fitbit via the Fitbit app (Help).

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

View best answer in original post

Best Answer
2 REPLIES 2

‎09-01-2025 07:03

‎09-01-2025 07:03

Hi, @LGams2020, welcome to the community. If I understand you correctly, you are having difficulty pairing your Inspire 3 with the Fitbit app on your cellphone. The last time you were successful was a bit less than 4 months ago. First, check that your cellphone is still compatible with the Fitbit app, as the minimum OS version is occasionally updated. Fitbit Setup Requirements - Help explains potential issues. If you have updated the Fitbit app on your phone (you do not mention the make or model), the latest Fitbit app version may no longer work on an older phone. If you have a phone with an acceptable OS, the best way to move forward is to create a clean slate on your phone and reinstall the current Fitbit app. I recommend following this procedure: Go to your phone settings, apps>Fitbit>force stop>clear storage>uninstall. Go to your phone, connected devices & "Forget" your Inspire 3. RESTART YOUR PHONE. now reload the Fitbit app from the Play Store & log on using your Google account. If you can, restart your Inspire 3. Check that your Inspire is charged. Try to pair again.

If you are still not able to make progress, consider your "Bluetooth" environment. Turn off any other Bluetooth devices nearby or at least move them well away from where you are working. Try to pair again.

You do not mention how long you've had your Inspire 3, but you may still have the benefit of Fitbit's warranty depending on when, where & from whom you bought it. You can claim by contacting Fitbit via the Fitbit app (Help).

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎09-07-2025 23:10

In response to Gr4ndp4

‎09-07-2025 23:10

Thank you
I got it working today! YAY!
Best Answer