Cancellation of Fitbit Premium trial

[arinsanne]

I purchased by Fitbit direct from the Fitbit website which came with the free trial for premium. I am now trying to cancel this and when I go on the Fitbit website it says my subscription is via my google account but there is no record of this on my google account. I have trawled through loads and loads of similar posts (note to Fitbit - maybe sort this out at it is beyond ridiculous!!) and found nothing which helps. I am literally at my wits end. This is my official notice to you Fitbit that I will NOT be paying for anything running beyond the free period as you have made it impossible for me to cancel it. Can anyone help? Thanks

[LZeeW]

Hello @arinsanne and welcome to the Community.  This is a user-to-user help site.  No one here can fix your issue.  We can guide you in the right direction for help.  First, please double check that you are going to the right page by using the link in this Help article: Manage or cancel your Fitbit Premium subscription in the Google Store.  If that is the page you were visiting and it your subscription is missing, please contact Support using the Fitbit Help Center.