Steps not accurate

[DrHeidi]

My fitbit vibrated and showed me Id completed 25k steps.  On the app, the challenge badge for 25k showed I got it that day.  BUT my daily app step reading for that day just shows 14k steps. Why?

[ManuFitbit]

Good to see you participating for the first time in the community @DrHeidi.

Thank you for sharing the information about this situation with the Fitbit app. 

Please try to perform the following steps on the Fitbit app:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[DrHeidi]

I followed your instructions but nothing corrected.

1) Signed out of iphone app

2) Deleted app from iphone

3) Turned off iphone 

4) Restarted iphone

5) Reloaded fitbit app from app store on iphone 

6) Signed in to app

The number of steps listed on my inspire 3 for July 2, 3, 4 are still wrong.  Each is 3000 to 15000 less than the number that initially appeared on my watch and the app on my phone when I first synced.  The challenge badges for the actual steps earned still appear.

Although I know that I did the steps and associated distances, I can no longer track them over time.

The device is not new.  I have used it since March 2023.  This is the first time that problems after syncing weren’t fixed after turning the phone off and on.

[DrHeidi]

Addendum: How do I reach customer service directly? The contact customer service link sends me back to community

[Bill_209]

Here are the best numbers to use for CS.

https://gethuman.com/a/phone-number/Fitbit

[DrHeidi]

I followed your instructions on my phone as follows:
1) signed out of app
2) deleted app
3) turned off phone
4) turned on phone
5) reloaded app
6) signed in
It did not work.

My corrected steps didn’t show up on the daily report despite my having
achieved challenge badges for correct number. I am trying to use the app
to track my progress but it’s useless if it reduces my numbers. I am ready
to change to another brand tracker.

What else can I do?