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Cannot scan barcodes

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‎11-07-2025 11:59

‎11-07-2025 11:59

Starting this morning I'm unable to scan food label bar codes. 

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2 REPLIES 2

‎11-07-2025 12:00

‎11-07-2025 12:00

I've restarted too.

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‎11-13-2025 07:06

In response to Clspang-04

‎11-13-2025 07:06

Hi @Clspang-04! Welcome to the Fitbit Community! It's great to have you here! 

Thank you for letting us know that you are unable to scan the bar codes with your Fitbit app. 

My suggest to you is to verify the app version, the current is 4.56 so, if you have any updates available try to complete it.

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