Cardio load shows 0

[HelenT84]

In the last few days I've noticed that my cardio load shows 0 for any logged workouts but I can see that my load on the graph has increased during those logged workout times.

I updated the app this morning but the issue is still ongoing - does anyone know how I can get the cardio load to show again please?

[LaurabethW]

I'm having the same issue 

[Carponjer]

Same issue for me. It happened two days ago. I spent 1 hour in a chat with Google support on it to no avail. They told me to reset my device. I told them it isn’t my device.  It is FitBit programming issue. 

[Carw99]

Same issue for me the past 24hrs

[ARWoods]

Yes, same issue for me.

[Thedanishgirl89]

Same problem here. Deleted/re-installed the app 2 times, and restarted the watch as well. Still doesn't work. 

[GeorginaMW]

I've got exactly the same issue. Uninstalled app then reinstalled. Rebooted Fitbit. Still the same problem. Working out at high intensity level for 30 mins plus but cardio load showing as zero. 

[geetadhairyawan]

I am having the same problem 

[HorareyFitbit]

Hi everyone!

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

For help with your Fitbit device and services, see support.google.com/fitbit.

[jansavage68]

I am also having this issue. I have restarted my Fitbit, and phone, reinstalled the app. Cleared my cache for the Fitbit app and still nothing worked. The cardio load target is there but for any activity the load is zero and instead is recorded as general activity.

[Lojene]

Same issue since sometime on Wednesday..even when running hill repeats, cardio load shows as zero.

[jsherman]

I'm having the same issue and it is very frustrating. None of my cardio scores for exercise in the last week are showing up. It was a slow week so I didn't notice it until I specifically looked today when I did the vast amount of my cardio and wanted to see the cardio scores for my two tennis matches and my spin sessions and have tried every technical trick jump through all the hoops Fitbit told me to and I still can't get the information. 

It does show up on the today page however when you go down they show up under other exercise versus logged exercise. 

I have force stopped the app a number of times cleared the cache a number of times rebooted my sense, signed out of the app and sign back, uninstalled _ reinstalled the app and have double checkwd that I have the latest software and so on. And of course  I have pulled down quite a number of time to manual trigger the refresh sync. In other words I've jumped through every technical hoop I was given and it is still not working.

I really would appreciate an answer. I've written to technical support and got in no response so I'm trying here.

[Carponjer]

Issue appears to be resolved.  Thanks!

[Lojene]

Also resolved for me...just ran intervals and it seems right.