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Computer app for Inspire 3

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‎04-05-2023 16:31 - last edited on ‎05-27-2023 11:32 by Fitbit Moderator

‎04-05-2023 16:31 - last edited on ‎05-27-2023 11:32 by Fitbit Moderator

I bought an inspire 3 yesterday and downloaded on my laptop (with bluetooth wireless & windows 11).  I have had 2 previous fitbits(original fitbit & fitbit inspirehr) in the past 6 years and have been able to syn w/ my laptop app.  I was fine yesterday and it recorded my stats.  I turned off my computer last night and then turned on this morning stats seem to record calories (looks like from fb inspire hr that I took off my app yesterday) and nothing else.  I'm frustrated have already called the support tel  # which didn't get support thanks Tanya & supv Mara.  Also email fitbit support only to get a response they no longer do email fitbit support.  I only have a laptop w/ bluetooth wifi & landline phone,  what can I do at this point.  I really feel let down by fitbit and I have been a 3 product customer!*?!

 

Moderator edit: clarified subject.

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‎04-05-2023 17:21

‎04-05-2023 17:21

Hi @farpie1  we can't use our computers now to sync, so the only thing you can do is have a compatible tablet or smartphone. Sorry, but there is no workaround for this.

Stepping in the U.S.A. since September 2013. Android 14

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‎04-05-2023 17:30

In response to Odyssey13

‎04-05-2023 17:30

Thanks odyssey13 yours is the best direct response I have received so far.  serv rep Tanya her sup Mara referred to it as advancement but to me it is a regression.  I don't know what I'll do next it seems with "advancement" they require you buy new toys.  Thanks for your time.

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