Inspire 2 blank screen and it won't track steps

[NJAFC]

Can anyone help

My fitbit inspire only has the time screen available - swipe up and down does nothing

When it syncs with my phone there is no steps recorded.

I have tried shutting down the device and charging and no difference.

Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @NJAFC. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 2 is not tracking your steps and that the screen is unresponsive. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.