The Fitbit Community

No sleep and other data

Hi. I can’t see any sleep or other data. I did until Wednesday. Any advice how to get it working again? Plenty battery life. Moderator edit: clarified subject

Inspire 2 not tracking breathing rate

My inspire2 has stopped tracking my breathing rate? Just suddenly stopped and hasn't come back? Help. Moderator Edit: Clarified subject

Resolved! The step count on the friends list is unavailable

The step count for both my friends are suddenly showing as unavailable. Any suggestions? Moderator Edit: Clarified subject

Need to move to google but my Gmail is still linked to an old Fitbit I don’t have any longer - how can I link my current Fitbit to that Gmail? Get messages that I need to delete old first - which does not exist any more

Can't open clock faces or apps on my Fitbit app

I was recently gifted a new (I'm assuming refurbished) inspire 2 to replace the one I've been using. I installed the app and did all the updates for it, but I can't open the watch Faces or apps sections. Literally nothing happens but the button being...

Inspire 2 not logging sleep

As it says. Is there a fix? I’m worried I won’t get a sleep animal next month. Obvious lines of enquiry: Fitbit inspire 2 yes,I have worn it whilst sleeping; yes it is charged; yes it is recording other things like steps and workouts Yes Bluetooth is...

Inspire 2 Replacement charger

Hi gang! My inspire 2 charger has gone missing - any ideas where I can get a replacement Moderator Edit: Clarified subject

Daily calorie estimate not working

The daily calorie estimate to manage calorie deficit no longer adjusts for general calorie burn throughout the day. I have a deficit set at -750. Until a few weeks ago the app would tell me how many calories left to eat based on what appeared to be ...

Inspire 2 strap

It seems every FitBit strap has a predesigned point of failure. On the Inspire 2, this is at the buckle. We received two brand new Inspire 2s less than a year ago. My partner has an Apple Watch so didn't use hers. The strap on mine failed at the buck...

Sleep Tracking Since Update

Has anyone else had bad sleep tracking since the "improvement" updates? It's gotten terrible and unreliable. The times it gives us are way off. Of course, it says I'm not wearing it right but there are two us and it happened to both immediately after...

Inspire 2 not displaying on/off option in sleep mode setting

My Inspire 2 shows a blank space beneath sleep mode in settings where ON/OFF should be. DND indicates that sleep mode is on. I can't figure out how to turn sleep mode off. I have tried rebooting, got the smiley face, but it did not fix the issue. T...

Inspire 2 refusal to pair

i've tried everything and am not able to pair my fitbit inspire 2 with my phone. the watch keeps running the words install the fitbit mobile app and I've tried everything else. I had to fore a stop in order to remove the app initially as it woldn't u...

Inspire 2 stopped recording my sleep score

Every morning for several years, my Inspire 2 has given me a sleep score, along with times of REM, light, and deep sleep. Suddenly this morning, none of this is available. Does anyone know how I can get it back please?Moderator Edit: Clarified subje...

Driving activity does not remove steps anymore

My inspire 2 is massively over counting steps because I drive for a living and it’s counting lots of steps when I’m actually driving. You used to be able to add driving as an activity and it would then remove the relevant steps but it no longer does ...

Inspire 2 Food recording on following day

New problem first encountered today. When I enter food consumed, the entries post to tomorrow (e.g., Weds. entries post to Thurs.), even when I have double-checked and clearly recorded them under today's date. Up until today this has not been an issu...

Resolved! Inspire 2 defaults to track hourly activity between 10am - 4pm

My Inspire 2 defaults to track hourly activity between 10am - 4pm. I have changed this to 8am - 2pm but it never keeps the change. I keep the app (version 4.61) open all day and it invariably goes back to the original default of 10am - 4pm. Am l miss...

Is Inspire 2 worth $10?

im getting fitbit inspire 2 in second hand for 900 inr i just want to measure burned calories while cycling is it worth itModerator Edit: Clarified subject

Inspire 2 won’t connect to my iPhone

I just picked up a second hand inspire two to start on my tracker journey but cant seem to connect it to my iPhoneMy iPhone is a a refurbished 11pro and according to ChatGPT, this could be the issue? That it’s jailbroken ..Has anyone else had similar...

Resolved! Inspire 2 is unresponsive

Yesterday, everything was okay with my inspire 2. I showered with it as usual and went to bed. This morning, it doesnt do anything. I plugged it into the charger, although it was 70% yesterday but it still does nothing. It doesn't respond when I hold...

Moving Fitbit to Google with an original AOL address

I need help. I’m trying to transfer my Fitbit to Google. However, my original email address is AOL. I tried changing my email address to my Google one but it will not accept a password. If I put in the original password it says it’s the wrong accoun...

Resolved! Inspire 2 won't set up

I keep receiving this message when trying to set up my Fitbit if anyone knows what to do that would be great! Moderator Edit: Clarified subject

Inspire 2 blank screen in Exercise 2026

My Inspire 2 works just fine, except when I scroll to the Exercise app and tap it to start a workout the watch face goes blank. I can back out of it with the side buttons, it syncs normally, I have the latest updates, all the other functions work as ...

Inspire 2 - screen black

I bought a new Fitbit. How do I remove the data on my “blank screen” inpire2? I can only view its details using my iphone, its battery level and activities. But had to remove today to install inspire3. Moderator edit: clarified subject.

Resolved! How to delete apps…

I don’t understand how to delete apps for example the notifications and the phone gps…I don’t need/want these apps on my inspire 2 at all and it would be helpful if the app had a feature to remove apps in that way individuals like myself would see fi...

Inspire 2 blank screen

My fit but screen has gone black. It’s 2 years old. I’ve restarted a few times and it’s still black. I just get the smiling face on restart, but no data. Can anyone help?Moderator Edit: Clarified subject

No data shown on fitbit app 2026

Fitbit device shows data but app on the phone opens a white screen and settings says the inspire 2 is 'inactive'

Can't edit the sleep tracking on my Inspire.

I used to be able to edit my sleep when my watch was off and missed some sleep time. This feature no longer works, and it was very helpful to be able to combine gaps. Now you can change the time but it will not recalculate the score. Please bring it ...

Inspire 2 won't sync anymore

My inspire 2 stopped syncing 3 days ago (Dec.6/25), I have done all the recommended suggestions (twice) to no avail. Does this have something to do with the most recent update? Please advise on how to get this device syncing again, as of now it's co...

Inspire 2 not working unless attached to the charger

My Inspire 2 turns off as soon as I disconnect it from the charger. Prior to disconnecting from the charger it shows a full 100% charge but as soon as it's disconnected the screen goes black and it's switched off. When I reconnect it to the charger...

Inspire 2 has stopped syncing

I've had my Inspire 2 for about 3 years now and lately it's had syncing issues. However now, as off 3 weeks ago it just won't sync at all to my phone/app. Wondering if I got a dud or if it's a common issue? I can't even use it for silent alarms anymo...

How do I factory reset my Inspire 2?

I have an old inspire two that I was just going to give away, but I can’t reset it. Any time I clear user data it just goes back to the clock screen after resetting as if it’s just restarting it regularly. Any fixes?Moderator Edit: Clarified subject

Inspire 2 exercises options

My fitbit often auto-records activities as sport. This is good, as I do netball and I’m quite happy with that being logged as sport. My issue is that sport is not one of the options available in the list of exercise types when adding an exercise sho...

Sync issue since doing the Google sign in

Since being forced to change sign in to google, I can no longer get any of my workouts in the app- nothing will synch and I tried every single hack given- how do you get help from an actual person!??? It used to take several days for workouts to show...

Resolved! How to change calorie allowance to sedentary using app

I don’t like the way the “personalized” calorie count works. I read that it can be changed to “sedentary”, which I want to do. However the directions to “go to the food tile” doesn’t exist on my watch or in my app. I’m on an iPad and iPhone. I loo...

Inspire 2 sleep tracking is not accurate

The sleep time tracker on my Inspire 2 is recording inaccurate time and has been since Aug 9. For example, last night it reported time from 1:14 am to 7:25 am with other sleep from 12:02 am to 7:26 am for a total sleep time of 11 hrs and 55 min. Th...

Inspire 2 and Fitbit screw up with the change to Standard Time

My hourly activity reminders, which should be 9AM-6PM, now are an hour earlier, 8-5. A clear glitch related to the switch to Standard Time. Fitbit regularly, predictably, has a problem synching personal dashboard settings when the time changes in t...

Resolved! Inspire 2 protective cover detached

A few days ago, the protective housing of my Fitbit Inspire 2 screen broke off from its hinges. I managed to slot it back into place, but it wasn't secure and kept sliding off. Two days ago, it fell off without me noticing while I was out and about, ...

Fitbit App won't let me login, HELP!

Spoiler Hi everyone, I'm having a frustrating issue with the Fitbit app. Every time I try to log in with my email address and password, I receive the message: "Error contacting Recaptcha. Please go back and try again." I've tried the following trou...

Data not showing on the Fitbit app anymore

Data not showing in app properly when synced. I cannot view steps from previous days and hourly activity is not showing on home screen. I have tried all the usual steps suggested closing app, Bluetooth reset, shutting down phone, logging out of app, ...