Forum Posts

Activity hours problem

Hello,My Fitbit app count 50 calories per hour but I doesn’t have my Inspire HR… But even if I have it, it count 50 + calories that I burned and it show it to my watch but I don’t know how it can detect that I burn calories when my watch were doesn’t...

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Resolved! Unable to hard reset

Hi,I am unable to hard reset on the model I have. Dont remember which one it is but in Device Info it said FB412 which appears to be Inspire HR when searched. When going to Settings there is no option to select clear user data, it just shows the text...

mstrack by Jogger
  • 131 Views
  • 4 replies
  • 0 votes

Inspire HR won’t update

I bought a Fitbit Inspire HR - charged device and signed into Google account but I can’t get the device software to update. It just says Update failed. All troubleshooting tells me to scroll on device to settings but the screen doesn’t scroll, just s...

Resolved! The Inspire HR screen is flashing

Hello, My Inspire HR screen has started flashing. I could only get a restart when I put it on the charger and it did restart and I got the smiley face but that didn't fix the problem. Then I successfully changed the clock face and it is still flashin...

CK42 by Jogger
  • 126 Views
  • 4 replies
  • 0 votes

Inspire HR screen is fading

My Inspire HR is 7 months old. The display is gone at the top of the screen and the rest of the display looks weak/fading. Is there anything that can fix this. I have restarted many times and changed the clock face. --- 2 months oldModerator Edit: Cl...

jfriar by Jogger
  • 99 Views
  • 2 replies
  • 1 votes

Resolved! Cannot update time without a cell phone?

The reason I bought my Fitbit tracker was it did not require a cell phone.  Losing the dashboard was bad, but now I can't even update the time?  Surely you can figure out a way we can at least update the time.  

SAT2021 by Recovery Runner
  • 253 Views
  • 5 replies
  • 2 votes

Resolved! How do I pair my Inspire HR with my new phone

I have just got a new phone & cannot get my inspire hr to pair with it. How do I delete it from my old phone? Or how do I put it in pairing mode to try again? Any advice greatly appreciated  Moderator Edit: Clarified subject

Hil5 by Jogger
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Inspire HR blank screen

Fit bit inspire hr screen went black. Tried resetting by pressing side button for 8+ seconds: nothing. Tried charging: nothing. Cleaned the charger and fitbit: nothing.  The fitbit doesnt indicate it is charging. The back has now stopped flashing gre...

Inspire HR won't charge to 100%

Hello, My Inspire HR had 51% battery earlier today. Been about three says since charge. Now it is on 9%. It also will not charge to 100%, only 99%. I have turned off notifications. Help! Thanks!Moderator Edit: Clarified subject

B_Marsh by Jogger
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Inspire HR stopped working after getting wet

Hello, I’ve noticed that the battery of my 5-years-old Inspire HR keeps draining after getting wet. The screen gets into a one-two seconds on/off loop, blinking repeatedly without any movement until the battery dies. Considering that the HR is suppos...

Resolved! Inspire HR shows the wrong time

Since the clocks went forward my Inspire HR has changed the times between which that I want to get hourly reminders to move and log my steps. Every time I change the times between which it reverts to 12am to 12am! I’ve tried switching off and on agai...

Resolved! How do I turn off notifications on Inspire HR?

I don't want call & text notifications on my fitbit.  Now that I've switched to google, they turned on automatically and I can't figure out how to disable them.  How do I disable call & text notifications? Moderator Edit: Clarified subject

Inspire HR blank screen when charging

I have an older Inspire HR that has been sitting in a drawer for a while.  I plugged it in this morning and got green lights in the back and a black screen.  I tried to reset it, and got the smiley face for a few seconds and then a black screen again...

Kaeurl by Jogger
  • 195 Views
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Resolved! Inspire HR, how to edit stride length

I've recently converted my Fitbit account to google. How do I now alter stride length. All the online instructions included options which are no longer there. Moderator Edit: Clarified subject

Mezza12 by Jogger
  • 210 Views
  • 3 replies
  • 2 votes

Inspire HR not recording zone minutes

my inspire HR tracker is not recording zone minutes. It tells me I have done zero many minutes in various cardio zones while the graph right below. It shows that I’ve been doing anything from moderate to vigorous. I’m gonna try to include an image of...

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Sally203 by Recovery Runner
  • 219 Views
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Which wrist, I am ambidextrous

I am ambidextrous and I use my inspire HR.I only write with my right hand, but I do everything else left-handed, which wrist should I wear my Fitbit Aspire HR on???

Recovery Score

What fitbit Devices give the "Recovery Score" please? I got a Inspire HR and learnt that it doesn't give the Recovery Matrix. Thank you. 

Inspire HR - 2 different step counts

  When I click into my fitbit app, my dashboard steps and clicking into my step count data for the day, the steps don't match. No matter how many times I manually sync. The dashboard steps are correct with my watch but when I click on the step count...

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Inspire HR not recording sleep data

Has anyone else experienced their Fitbit Inspire HR not recording sleep data? I’ve rebooted the device and the app. It has missed the last couple days. TIA   Moderator edit: clarified subject.

vegget by Jogger
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Time in heart rate zones not working since latest update

I have the inspire hr and up until an update on Saturday was showing time spent in each heartrate zone.. now it's not it's showing zero at all times..  is anyone else having this problem? It shows my heart rate and the graph just not time spent in zo...

Calixx by Jogger
  • 5869 Views
  • 45 replies
  • 93 votes

Inspire HR not syncing with Samsung Galaxy A54

Just got off a support chat, but their solution is to clear my data off the Fitbit. I want to avoid this until I've tried absolutely everything. Any help is appreciated!Can't sync my Inspire HR with my Samsung Galaxy A54 as of Monday evening (12/23/2...

Inspire HR won't sync with my new phone

I just got a Moto G Stylus 2024 phone for Christmas and i used to have the older version of the Moto G Stylus. I have had my Inspire HR Fitbit for awhile now and have never had a problem syncing it to my old phone but since i got this new one it will...

Resolved! Disappearing data

I woke up this morning to find my heart rate data is not showing on my app and all my heart rate history has disappeared! My fit bit is showing my heart rate and I can see my heart rate on the app but there are no graphs. I have done all the trouble ...

Inspire HR not tracking distance properly

When I've gone on a walk my fitbit will begin by tracking the distance properly, but then after about 1.5k it suddenly stops tracking the distance but the timer will still continue. This doesn't happen all the time, but has happened a few times with ...

popherb by Jogger
  • 145 Views
  • 2 replies
  • 1 votes

App activity minutes problem

My inspire HR is collecting heart rate and showing it in the graph for each activity I do, but the zone minutes is always 100% light even though the graph clearly shows lots of higher heart rates here’s an example: 

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david4599 by Recovery Runner
  • 193 Views
  • 3 replies
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Inspire HR crashes daily

My inspire HR crashes daily. The reset/restart process will fail to work over and over again. Sometimes I can’t get it to turn back on for an hour or more. Amazon is saying it can’t be replaced. 

willp74 by Jogger
  • 130 Views
  • 1 replies
  • 0 votes
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