Inspire 2 blank screen

[ronsparrow]

Hello,

My Inspire 2 is working; it sends data to my phone app, but the screen is dark. There is no display setting in my app settings on the phone. When I try to restart it, nothing happens. I don't get the battery icon and smiley face when I put it on the charger. While wearing it, it vibrates and makes a humming sound. If I select reset in the app on the phone, I won't be able to pair it because I can't see the pairing code on the phone! Is there a way to do a factory reset so that if my display settings were turned off, it would return to the default setting? Also, with all the vibrating and humming, it uses a full battery charge in less than one day!

Thanks for any help,

Ron

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ronsparrow. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 2 is still blank.

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[Ishacx]

Hello, I am currently having this same issue. After swimming with it I thought maybe it was stuck in water lock but my screen is black and I double clicked to get it out of water lock if that’s the case. I have tried restarting by holding the side buttons and the smiley face does appear, but nothing happens after. I have also tried changing the clock display but nothing shows. It is still responding to my touch and periodically vibrates very quickly for about 10 seconds at a time. On or off my wrist. Fully charged.  Please let me know if there is a fix, thank you! 

[ronsparrow]

Hi there,
Yours is the only response I've received so far. Like you, I wore it in the pool and the shower. Mine would vibrate and hum all day long, depleting a full battery in a day. I called Google Customer Service. They tried changing the clock display. When that did nothing, they gave me $35 off another product! I upgraded to an inspire 3 from an Inspire 2! No wearing in the shower or pool, though!

​Ron Myrnes

[AndreaFitbit]

Welcome to the Fitbit Community, @Ishacx. I'm sorry to hear that your Inspire 2 screen got black after swimming with it. Thank you for mentioning the troubleshooting steps you have followed in order to correct this. I'll be happy to assist.

Does your tracker show condensation? Have you noticed if it's charging?

Please try syncing your device in the Fitbit app:

1. From the Today tab in the Fitbit app, tap Devices .
2. Choose the device they want to sync.
3. Tap Sync Now. 

[Ishacx]

Hello, after a few days of letting the watch sit I was able to charge it and the screen turned back on. It is syncing with the app and all features are working. The only issue now is that the battery is dying faster than usual. Usually it could last days from a full charge now it is dying at the end of each day. I’ve had this watch for at least two years now is this normal? Or caused by damage? Thank you 

[bellaru08]

mine was charging to 100% then dying within 5 minutes and the screen is burnt out im not sure why 

[DaniFitbit]

Hey @Ishacx, it’s nice to see you again! I appreciate all the troubleshooting steps you have already tried. Thanks for your feedback too. Rest assured, i'll find a solution for you.

A warm welcome to our new friend @bellaru08! Thanks for posting. 

I'm glad to help you with the battery life issues you are recently experiencing with your Inspire 2.

For battery life issues we usually suggest some tips that apply in certain cases when battery consumption is affected by some features. See Extend your Fitbit device's battery life > Tips to extend your Fitbit device's battery life.

 I invite you just to check these tips to see if the performance improves to an acceptable level. 

I'll be around