help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 Screen too dim

ANSWERED

‎08-05-2025 07:16

‎08-05-2025 07:16

I just noticed someone else is having the same problem. I've tried all of the same troubleshooting methods with no luck. Can I get assistance with this as well?

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎08-05-2025 12:15

‎08-05-2025 12:15

Hi, @TrenaSJ ,have you checked the settings app (gear icon) on your Inspire 2 to make sure that the DIM screen setting has not been accidentally turned on?

If the dim screen is not turned on, then I am afraid that there are no further troubleshooting steps.  Screen brightness on the Inspire 2 was an issue from the beginning, with many people reporting difficulty in seeing the screen in bright sunlight, and as the device is now quite old (in electronic terms!) it is likely that the brightness has deteriorated.  

If you are ready to upgrade, I can thoroughly recommend the Inspire 3 - the colour screen is easily visible in the brightest conditions.  If you do decide to upgrade it is worth getting in touch with Fitbit Customer Support on contact.fitbit.com and telling them about the issue with your Inspire 2.  Although it will be well out of warranty, I know that they are often able to offer a discount to loyal customers looking to upgrade.  Alternatively, there is likely to be a Black Friday sale, if you want to wait that long 😉

Welcome to the Community Forums!

Sense, Charge 5, Inspire 2; iOS and Android

View best answer in original post

Best Answer
2 REPLIES 2

‎08-05-2025 12:15

‎08-05-2025 12:15

Hi, @TrenaSJ ,have you checked the settings app (gear icon) on your Inspire 2 to make sure that the DIM screen setting has not been accidentally turned on?

If the dim screen is not turned on, then I am afraid that there are no further troubleshooting steps.  Screen brightness on the Inspire 2 was an issue from the beginning, with many people reporting difficulty in seeing the screen in bright sunlight, and as the device is now quite old (in electronic terms!) it is likely that the brightness has deteriorated.  

If you are ready to upgrade, I can thoroughly recommend the Inspire 3 - the colour screen is easily visible in the brightest conditions.  If you do decide to upgrade it is worth getting in touch with Fitbit Customer Support on contact.fitbit.com and telling them about the issue with your Inspire 2.  Although it will be well out of warranty, I know that they are often able to offer a discount to loyal customers looking to upgrade.  Alternatively, there is likely to be a Black Friday sale, if you want to wait that long 😉

Welcome to the Community Forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎08-05-2025 17:59

In response to Julia_G

‎08-05-2025 17:59

Thank you for your advice, and for sounding so friendly 😊
You have confirmed that it's time for me to upgrade.
Best Answer