Updating! I have spoken with customer support twice. My steps now show up as identical for every day going back weeks and weeks. I stopped checking so I don’t know how far back. CLEARLY, the Fitbit and the app are not working together. My Fitbit shows steps each day and the app won’t sync. I have a report number and they asked for 24 hours to get back to me on the solution…. It’s been more than 24 hours and still no reply or solution. My Fitbit is less than two months old. This should not be happening. So, (1) customer support if you read this, replace my Fitbit. And (2) other people in this forum, can you recommend a step tracker from a different brand? I don’t want a smart watch, just a reliable step and exercise tracker. Trying to get away from the 24/7 phone thing.
