Fitbit App is showing more steps than Inspire 3

[Kmhoekstra]

Hello, 

Im having an issue with the app. I did some driving today, and my fitbit logged a ton of steps I didn't take. I went into the app and added the Driving activity for those time frames. 

After I added the Driving activity, the steps on my Inspire corrected. However the steps in the app will not correct and just keep getting higher. 

I have rebooted my phone, I have rebooted my iInspire, I have rebooted them together, turned my Bluetooth on and off, and cleared my fitbit app cache. 

I cannot seem to get these extra steps off of the app. 

Help! 

-Kaitlyn

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Kmhoekstra. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your step count is not properly reflected. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.