Fitbit Inspire 2 ASSURION FRAUD

[Saftignana]

I’ve worked over FOUR months with ASSURION that was purchased last year 2023, from Amazon AND NEVER got the sleep mode to work properly. I got the run around from them on X and emails, calls and online chats. NO help whatsoever! I requested to either get a new one, or refund my money for the 3 year warranty. I was told over and over to try again to reset it or something. Which I did and it didn’t work. I was told that they “would run it by their team”. REALLY? I’m so frustrated and disappointed by believing that I could get the help I needed. I even reported to Amazon that ASSURION  is not honoring its’ contract. I warned them of the fraudulent claims of the company. I’ve never been more angry at feeling duped. I’ve given up on Fitbit and have switched to another watch. Warning to Fitbit customers, DO NOT BUY the WARRANTY! Best yet, switch to another company altogether. Don’t believe they’ll EVER HONOR THE WARRANTY!

[Odyssey13]

Hi @Saftignana  your issue is with Asurion and not Fitbit. If you purchased the device and extended warranty from Amazon, I'd suggest trying again to see what help Amazon can offer. I've had warranty work done on a freezer with Asurion and they were fine. You may need to be persistent and continue working with them.

[Saftignana]

Thank you for responding. I tried literally several times to work with them over the last few months. They asked me to rate them one to five stars and I gave them only one and a poor review. They stopped communicating with me altogether.🤦🏼‍:female_sign:🤨
Blessings, Laura